If you have other questions, please just send it to firstname.lastname@example.org.
- Shipping & Order
- Return & Cancellation
- Payments and Financing
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping & Order
Ordering is just a few clicks away!
1. Select the furniture piece you desire.
2. Click on “Add to Cart” or “Buy It Now”.
3. Proceed to the checkout page.
4. Fill in your shipping information and continue to payment.
5. Once your payment is confirmed, we'll commence preparing your order.
We offer free curbside delivery for Virginia, MD, and parts of North Carolina for eligible orders. For other orders we charge a $99 delivery fee.
We currently ship to Virginia, MD, and parts of North Carolina. We aim to expand our delivery zones, so stay connected for updates!
Typically, in-stock/fast-ship orders are processed within a week and afterwards shipped within a few business days. Other orders can take up to 6 weeks to deliver. Also delivery date and time can vary based on your location.Either way we will inform you about your delivery.
After your order is dispatched, we will email you a tracking/order number, and provide you an estimated delivery date. You can also email or call us to receive updates.
We have a dedicated team for deliveries to ensure all items are handled with the utmost care. We primarily offer curbside delivery to provide savings to our customers.
Return & Cancellation
The event of something arriving damaged is extremely slim however on rare occasion accidents do happen. Please take below steps*:
1. Make Notes: Make sure to notate and describe the damage on the delivery paperwork that you are given by the delivery team.
2. Accept Delivery: Please sign for your delivery.
3. Pictures: Please take a picture of the serial number / label on the box. Please take a picture of the box (before unpacking your items) if there is damage to it. Finally please take a picture of the area that is damaged on the item itself.
4. Notify Us: Please send all the pictures and notes of the damage to email@example.com.
5. Resolution: Once we hear from you we will rush to action to review the claim and get back to you right away with a resolution. *Our customer service department must be notified of any damages within 24 hours of delivery.
Customer satisfaction is our top priority. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, Foundations, Bedding, Linens, and Cordless Power Packs are not returnable. To return items for an exchange, or refund, please contact us via email at firstname.lastname@example.org an RMA (Return Merchandise Authorization).
All returns are subject to round trip shipping charges. If your item was shipped with our "Free Shipping," we will charge our outbound shipping charges as the shipping charges are included in the price but customers will still be charged the round trip shipping costs incurred by Coleman Furniture. All returns are subject to a 15% restocking fee and must be started within 5 days of delivery. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Coleman Furniture. Your order will be refunded once Coleman Furniture receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order. For additional information on our return policy please see our terms and conditions page.
Post-order placements, we don't usually accept cancellations unless there's a valid reason. However, our team is available to discuss any concerns or adjustments.
Payments and Financing
We accept all major credit cards, PayPal, and Apple Pay. For financing, Affirm, PayPal, and Synchrony Bank options are available at checkout.
Yes. Our website employs encryption, ensuring your data remains private. We don't retain credit card info on our system.
Definitely! Financing through Affirm, Paypal, and Synchrony Bank is available during checkout. Terms and rates might vary, but all options are displayed for your selection.
Founded in 2017, MY WAYNES HOME offers quality home furnishings with great value. Our commitment is to provide a superior online shopping experience while upholding our core values of quality, kindness, and value.
We feature brand new furniture, home goods, and mattresses from renowned brands. We continually update our selection to align with the latest trends.
We provide a vast range of choices. For unique customizations, reach out to us directly.
Our furniture is customer-assembly-friendly. However, if you require assistance or have any specific requirements, feel free to contact us. We're always here to help!
We primarily operate online from our Chesapeake warehouse. While we don't have a brick-and-mortar store, if you're nearby and wish to see a product, we can guide you to a close sister store (depending on product availability).
We are ever-expanding! Currently, we boast 35 remote sales representatives and 15 support and warehouse staff eager to serve.
Yes, we actively market on Google and multiple social media platforms to engage with our valued customers.
We're all ears! Connect with us through our Contact Page or email us. At MY WAYNES HOME, our customers are family, and we cherish every interaction !